Refund Policy | Bicep Heart

1. Payments and Prices

Bicep Heart accepts payments only through PayPal and does not store payment-card numbers. See Pricing for available credit packs, subscriptions and prices. The checkout shows the product and payment details before you confirm. Only purchases and credits recorded in Bicep Heart's order and credit records are covered by this policy.

2. Failed Renders

When a generation failure is confirmed, reserved credits are automatically returned to your balance. This applies to pack and subscription credits. It is a credit return, not a cash refund.

An uncertain network response or unknown provider status is reconciled using the existing task identifier before retrying, so a delayed success is not charged twice. A completed video that you do not like is not a failed render. If a delivered file is unusable or has a technical problem, contact support with its task identifier for review.

3. Refunds on Credit Packs

• An entirely unused pack may be refunded in full within 7 days of purchase.
• A partially used pack may be refunded within the same 7 days for its unused credits, valued at that pack's per-credit price.
• After 7 days, or for credits already used to render a video, purchases are final, subject to mandatory consumer rights.

Pack credits do not expire. Refund eligibility and amounts are checked against the originating payment and credit ledger.

4. Subscriptions and Cancellation

Where offered, subscriptions renew automatically until canceled. Subscription credits are valid for the current billing period only and do not roll over. Yearly credits are granted at the start of the billing year. Pack and subscription credits share one balance; the credits expiring soonest are used first.

You can cancel from Settings → Billing. Cancellation stops the next renewal; the paid plan and its credits remain active until the end of the period already paid for. We do not give prorated refunds for partial periods.

• First subscription payment: may be refunded in full within 7 days of the charge if no subscription credits from it have been used.
• Renewals: a renewal charge may be refunded within 7 days only if none of that period's credits have been used.
• Otherwise, subscription charges are final, subject to mandatory consumer rights. Canceling still stops future renewals.

5. Billing Errors and Duplicate Charges

Contact us within 30 days if you believe you were charged twice or charged the wrong amount. Provide the order number so we can check the payment and credit records and correct a verified error. A checkout return link does not itself confirm a payment or create a refund.

Please contact us before opening a payment dispute so we can investigate. Fraudulent disputes over credits already used may lead to account suspension.

6. How to Request a Refund

Email support@bicep-heart.com or open a support ticket with your order number and reason. Do not send passwords or payment-card details.

Approval and the amount are confirmed after checking the payment and credit ledger. Approved refunds are returned through the originating PayPal payment where supported. PayPal and your bank determine processing time; this policy does not promise a new processing deadline.

7. Your Statutory Rights

Nothing in this policy limits refund rights granted by mandatory consumer law in your country of residence.